General terms & conditions :
Theses terms apply to all users of the site https://charlottegachet.cargo.site (hereafter the site or the website). The terms and conditions will be valid for all your future transactions and visits to the site. By purchasing a product on the site you accept the general terms and conditions. Charlotte Gachet reserves the right to update and change theses terms and conditions without notice.Price :
The prices of products are expressed in Euros inclusives of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price. Charlotte Gachet cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.Charlotte Gachet reserves the right to change at any time and without prior notice the prices of the products on the site.
Payment Method :
The website provides the customer the payment by cards via Stripe. The debit of the client’s order is made at the validation of the order, in the condition that the authorization of debit of his account has formerly been received from the competent payment centers, otherwise his order cannot be taken into account. No baking information regarding the customer transits via the https://charlottegachet.cargo.site. Payment is secure by Stripe, the partners in charge of managing financial transaction.Terms and conditions of delivery :
Warning : Exceptionally any order placed from May 1, 2022 and until May 23, 2022 will be shipped within a maximum of one month. We apologize for the inconvenience caused.Each order is sent within a maximum of 2 weeks via Colissimo (the French post).
For more details on shipping and returns please refer to our dedicated page HERE.
In the event of an incomplete address, incorrect address, inability to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, Charlotte Gachet cannot be held liable for the complete, final, completion of this delivery. If this lack of information leads to a second presentation to the recipient, Charlotte Gachet shall be entitled to request that the customer pay the corresponding fees for this second delivery.
Any claim regarding the delivery of products must be submitted in 14 working days following receipt of the product(s) via e-mail at hellocharlottegachet@gmail.com.If it is decided that the product(s) must be returned to Charlotte Gachet, they must be sent in their original condition (packaging, accessories, etc.) to the following address - Charlotte Gachet, 40 rue Beaumarchais 93100 Montreuil, France.
Right of withdrawal :
The customer has 14 days from the day of delivery of the product purchased on the site to inform the customer service by email at hellocharlottegachet@gmail.com of his/her/its desire to return the product. Any return must be made by a traceable method (UPS, FEDEX, DHL, return receipt requested, etc.) and the tracking number must be provided toDisclaimer :
Charlotte Gachet do not garantie that all items included in the site are in stock at the time of your order. In the event that an item is unavailable, Charlotte Gachet will contact you shortly by e-mail. Charlotte Gachet cannot promise that the content of the site is free of inaccuracies, typographical errors at all time or that all the informations are up-to-date. Although Charlotte Gachet strives to display the correct text, images, prices and informations ont the site, errors may occur. If you have been charged the wrong amount in the web shop, Charlotte Gachet will contact you shortly by e-mail (to notify you and give you the option of placing a new order with the correct price) and cancel your order. If we are unable to contact you the order will be automatically cancelled.Colors :
Charlotte Gachet cannot guarantee that colors on the website will be true to life. This depends partly on the color setting of your compter and monitor. The fabrics are not guaranteed against color fading. Direct sunlight is not recommended for hand-silk-painted products. Please, take a look to the Care instructions on the product description page.« Force Majeure »
means all external unforeseeable and unavoidable circumstances beyond the reasonable control of the party which is suffering a force majeure case.In this situation where Charlotte Gachet is prevented or delayed by a force majeure case in honoring its commitments, Charlotte Gachet undertaxes to inform the customer within short notice. In case of a force majeure situation, Charlotte Gachet reserves the right to extend the sales period or if possible to cancel the order.