Shipping, Return & Exchanges :
Shipping :
Warning : Exceptionally any order placed from May 1, 2022 and until May 23, 2022 will be shipped within a maximum of one month. We apologize for the inconvenience caused.
Each order is sent within a maximum of 2 weeks-home delivery via Colissimo (the French post).
Shipping costs :
-France métropolitaine, Andorra, Monaco = 4,95€
-Outre-Mer 1 : Guadeloupe, Martinique, Guyana, Reunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Barthélemy = 11,95€
-Outre-Mer 2 : New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands =12,10€
-Europe : EU, Switzerland, Lichtenstein, Saint-Martin and the Vatican = 13,10€
-UK=16,10€
-International 1 : Norway, Algeria, Libya, Morocco, Tunisia, Mauritania, Moldova, Ukraine, Belarus, Lithuania, Latvia, Estonia, Finland, Sweden =19,50€
-International 2 : Other destinations outside the EU and Switzerland = 28,55€
Taxes and duties :
The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties. For orders outside of the EU: All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
Return & exchange :
If you are not entirely satisfied with your purchase, we're here to help.Charlotte Gachet has a 14-day return policy: you have 14 days from when your order is delivered to ship it back. For any return, the customer shall first contact the customer service via e-mail at hellocharlottegachet@gmail.com. Any claim must be submitted in 14 working days following receipt of the product(s). They must be sent in their original condition, not worn and a copy of the purchase invoice (packaging, accessories, tag, etc.) with a tracking number to the following address - Charlotte Gachet, 40 rue Beaumarchais 93100 Montreuil, France.